Cancellation Policies

MorningCroissant allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super-Strict cancellation policy applies to special circumstances and is by invitation only. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by sending an email to contact@morningcroissant.com with the word ‘Cancellation” in the subject line.

Flexible: Full refund 1 day prior to arrival, except fees

• Must be made a full 24 hours prior to 12:00 AM local time on the day of check in. For example, if check-in is on Friday, cancel by the previous Wednesday at midnight.
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.
• If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
• If the guest cancels after the check-in date, the nights beginning 24 hours after the cancellation will be refunded.
• Cleaning fees are always refunded if the guest did not check in.
• The MorningCroissant service fee is non-refundable.
• If there is a complaint from either party, notice must be given to MorningCroissant within 24 hours of check-in.
• MorningCroissant will mediate when necessary, and has the final say in all disputes.
• A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from MorningCroissant. To get your cancellation e-mail, go to Travel Plans. If the cancellation e-mail is not received, contact MorningCroissant.

Moderate: Full refund 5 days prior to arrival, except fees

• Must be made five full days prior to 12:00 AM local time on the day of check in. For example, if check-in is on Friday, cancel by the previous Saturday at midnight.
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
• If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
• Cleaning fees are always refunded if the guest did not check in.
• The MorningCroissant service fee is non-refundable.
• If there is a complaint from either party, notice must be given to MorningCroissant within 24 hours of check-in.
• MorningCroissant will mediate when necessary, and has the final say in all disputes.
• A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from MorningCroissant. If the cancellation e-mail is not received, contact MorningCroissant.

Strict: 50% refund up until 1 week prior to arrival, except fees

• Must be made seven full days prior to 12:00 AM local time on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by the previous Thursday at midnight.
• If the guest arrives and decides to leave early, the nights not spent are not refunded.
• Cleaning fees are always refunded if the guest did not check in.
• The MorningCroissant service fee is non-refundable.
• If there is a complaint from either party, notice must be given to MorningCroissant within 24 hours of check-in.
• MorningCroissant will mediate when necessary, and has the final say in all disputes.
• A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from MorningCroissant. To get your cancellation e-mail, go to Travel Plans. If the cancellation e-mail is not received, contact MorningCroissant.