- How do I create an account ?
- How do I get my password back if I have forgotten it ?
- How do I change any information on my account ?
- Why can’t I contact a tenant or a owner by telephone or email before making a rental request ?
- Why should I use MorningCroissant and not deal directly with the owner or the tenant ?
- How can I be sure that MorningCroissant is a serious site ?
- How can I contact MorningCroissant ?
- How can I delete my account ?
- How do I rent a property ?
- How do I contact the owner ?
- What is the difference between the buttons “Rent this property”, “Check availability” and “Contact the owner” ?
- The owner is not answering my request – what do I do ?
- When will my request be accepted by the owner ?
- How can I be sure my rental request has been accepted ?
- What happens if an owner does not accept my rental request ?
- When will I get the owner’s phone number so that I can call ?
- What do the service fees cover ?
- Can I make a rental for someone else ?
- What should I do if someone asks me to pay outside the website?
- Which documents shall I send for my rental application ?
- Can I monthly payment of my rental ?
- How do I pay for my booking ?
- When will I be billed ?
- Is it safe to book on MorningCroissant?
- I don’t have a credit card, so how can I make a rental ?
- When do I have to pay the deposit ?
- How to use my voucher ?
- Where can I find all my invoices ?
- What happens to my payment if the owner declines my rental request ?
- What is a payment authorization ?
- I was not able to pay for my rental online, why is that? What do I do now ?
- Do you accept payments from all countries?
>After a booking
- I’ve sent a rental request, now what do I do ?
- Can I change the dates of my rental ?
- How can I extend my rental ?
- I can’t get in touch with the owner, and my rental will be starting soon, what should I do ?
- How do I get the keys to the accommodation ?
- Can I arrive later than the time shown in the accommodation's description ?
- What happens if the owner does not meet me at the property ?
- What happens if the property do not correspond to the description as published in the offer ?
- What happens if I break something or if some damage occurs during my rental ?
- What happens after my rental ?
- How to make a video of my accommodation?
- How to add a virtual tour or a video of my accommodation to my ad?
- How do I list my properties online ?
- What information shoud be included in my listing to make it more attractive ?
- I am having problems with the address of my property: the site is not recognizing it. What should I do ?
- What is the difference between an accommodation available "all the time" and "occasionally" ?
- How many photos should I use in my listing ?
- How can I modify my listing ?
- Once I’ve created my listing, when will it be visible ?
- How to appear before other ads and have a better visibility?
- Why is my listing no longer visible on the site ?
- I’d like to put my listing offline. How do I do this ?
- I would like to delete my listing from the website, how to do it?
- How do I update my calendar ?
- How do I synchronize my MorningCroissant calendar with the one on another website ?
- What rent should I ask ?
- Should I ask for a deposit ?
- What is the difference between an availability request and a booking request ?
- What do I do when I receive an availability request from a tenant ?
- What do I do when I get a booking request from a tenant ?
- How long do I have to reply to a booking request ?
- Can I refuse a booking request ?
- How do I send a message to the tenant ?
- A potential tenant is asking to see the accommodation before booking. What do I do ?
- When and how will my contact information be sent to the tenant ?
>After a booking
- What should I do to get ready for my tenant’s arrival ?
- When do I hand over the keys ?
- What happens if the tenant cancels his booking ?
- I have accepted a booking but now it isn’t possible to take in my tenants, can I cancel the booking ?
- A tenant has caused damage to my accommodation or has suffered damage during his stay, what do I do ?
- How can I get reviews on my accommodation?
>Tax & Regulations
>Trust & Safety
How can I extend my rental ?
You can extend your rental in your MorningCroissant accommodation, directly through your user account. To do so, just go to “My account > Bookings” and click on the button 'Extend my stay'.
If the property you have rented is not available for the extended period, you can look for others on MorningCroissant.
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