- How do I create an account ?
- How do I get my password back if I have forgotten it ?
- How do I change any information on my account ?
- Why can’t I contact a tenant or a owner by telephone or email before making a reservation ?
- Why should I use MorningCroissant and not deal directly with the owner or the tenant ?
- How can I be sure that MorningCroissant is a serious site ?
- How can I contact MorningCroissant ?
- How can I delete my account ?
- Do I need a Facebook account to register on MorningCroissant ?
- How do I look for accommodations ?
- What types of accommodations can I find on MorningCroissant ?
- Can I visit the accommodation before booking ?
- What are all those accommodations that look the same ?
- What is the virtual visit ?
- How to use the virtual visit ?
- Why only few accommodations have the virtual visit ?
- What is the difference between the buttons “Book It”, “Check availability”, “Contact Me” and “Make an Offer” ?
- How do I book an accommodation ?
- What does the rental fee cover ?
- What do the service fees cover ?
- When will my request be accepted by the owner ?
- How can I be sure my booking has been accepted ?
- How do I contact the owner ?
- When will I get the owner’s phone number so that I can call ?
- The owner is not answering my messages – what do I do ?
- What happens if an owner does not accept my booking request ?
- What happens if the owner does not answer my availability request ?
- Can I make a booking for someone else ?
- Can I book an accommodation whitout making the full payment ?
- What is the standard Insurance policy offered ?
- What is the All Causes Cancellation insurance policy ?
- When do I have to pay the deposit ?
- At what age a child is considered as an additional traveler ?
- How to use my voucher ?
- What should I do if someone asks me to pay outside the website?
- What should I do if the owner tells me to pay the deposit before the booking starts?
- Which documents shall I send for my rental application ?
- How can I add tenants to my booking?
- How can I add services to my booking?
- How do I pay for my booking ?
- When will my account be debited ?
- I don’t have a credit card, so how can I make a booking ?
- What is a payment authorization ?
- Why am I being asked to provide my ID in some cases ?
- What happens to my payment if the owner declines my booking ?
- I was not able to pay for my booking online, why is that? What do I do now ?
- Where can I find all my invoices ?
- How can I know if a deposit is required ?
- How do I pay the deposit if I don’t have a checkbook ?
- Is it safe to book on MorningCroissant?
- Do you accept payments from all countries?
>After a booking
- I’ve sent a booking request, now what do I do ?
- Can I change the dates of my booking ?
- How can I extend my stay ?
- I can’t get in touch with the owner, and my stay will be starting soon, what should I do ?
- How do I get the keys to the accommodation ?
- Can I arrive later than the time shown in the accommodation's description ?
- Can I ask a friend to pick up the keys ?
- What happens if the owner does not meet me at my accommodations ?
- What happens if the accommodation do not correspond to the description as published in the offer ?
- What happens if I break something or if some damage occurs during my stay ?
- What happens after my stay ?
- How do I list my accommodations online ?
- What information must be included in my listing to make it more attractive ?
- I am having problems with the address of my accommodations: the site is not recognizing it. What should I do ?
- What is the difference between an accommodation available "all the time" and "occasionally" ?
- How many photos should I use in my listing ?
- How can I modify my listing ?
- Once I’ve created my listing, when will it be visible ?
- How can my listing be seen before other offers and thus have better visibility ?
- Why is my listing no longer visible on the site ?
- I’d like to put my listing offline. How do I do this ?
- I would like to delete my listing from the website, how to do it?
- How do I update my calendar ?
- How do I synchronize my MorningCroissant calendar with the one on another website ?
- How do I change my prices according to the period ?
- What price should I ask ?
- Should I ask for a deposit ?
- How to make a video of my accommodation?
- How to add a virtual visit and a video of my accommodation to my ad?
- What is the difference between an availability request and a booking request ?
- What do I do when I receive an availability request from a tenant ?
- What is a "Special Offer" ?
- What do I do if I get a special offer from a tenant ?
- What do I do when I get a booking request from a tenant ?
- How long do I have to reply to a booking request ?
- Can I refuse a booking request ?
- How do I send a message to the tenant ?
- A potential tenant is asking to see the accommodation before booking. What do I do ?
- When and how will my contact information be sent to the tenant ?
- Are rents guaranteed by MorningCroissant ?
- When will I be paid after a booking ?
- How much will I receive for a booking ?
- I have not received any money from my booking, is this normal ?
- How should I manage the deposit and any housekeeping fees with my tenant ?
- When I will be paid for bookings of more than 30 nights?
>After a booking
- What should I do to get ready for my tenant’s arrival ?
- When do I hand over the keys ?
- What happens if the tenant cancels his booking ?
- I have accepted a booking but now it isn’t possible to take in my tenants, can I cancel the booking ?
- A tenant has caused damage to my accommodation or has suffered damage during his stay, what do I do ?
- How do I get reviews about my accommodations ?
>Tax & Regulations
>Trust & Safety
What are the regulations for seasonal rental in France?
When you decide to make seasonal rentals, it is important that you learn about the regulations, both national and specific to your municipality. Here is a first look at the regulations but we advise you to ensure that it is accurate and up-to-date directly with the municipal services or to seek advice from all legal professionals.
In order to know the regulations applicable to seasonal rental, it is first necessary to distinguish the different categories of dwellings.
CATEGORIES OF HOUSING
The dwelling you rent, in whole or in part, is, within the meaning of the Act, either your principal residence or your second home. The principal residence is occupied housing 8 months minimum per year except professional obligation, reason of health or force majeure. Conversely, a second home is occupied less than 4 months per year (pied-à-terre for example).
To this distinction can be added a specific categorization, with particular steps to be carried out.
The renting of a furnished apartment is the renting of a living quarters furnished repeatedly and for short periods to a passing clientele. The furnished houses, villas, apartments or studios are for the exclusive use of the tenant and are offered for rent to a passing clientele who make a stay characterized by a rental per day, per week Or by the month, and who does not elect domicile there. To rent a furnished apartment, you must respect a number of steps you can find here.
The guest rooms are defined as furnished rooms in the inhabitant in order to accommodate tourists, for a fee, for one or more nights, with services (at least the supply of linen and breakfast) . Thus, the guest room differs from a furnished accommodation in the sense that the owner necessarily resides on the premises - which is not always the case for the owner of a furnished apartment - and that, in addition, In a furnished apartment, a guest room can not be classified according to the official star system. The operator of a guest house may or may not do his professional activity.
For more information, please visit the website of the Directorate-General for Enterprise (DGE).
DECLARATION IN THE CITY
If you rent your main residence (see definition above or here) in full for a period of less than 120 days per year, you do not have to declare your accommodation in town hall.
You can, for example, rent your entire accommodation 1 to 2 months during holidays or several weekends per year. Rental of a private room within a larger unit is not affected by these restrictions.
If this is not your principal residence, you must declare the dwelling in town hall on this form.
CHANGES IN USE IN CERTAIN CITIES
In some cities, the renting of your second home (eg pied-à-terre) requires the prior authorization or temporary authorization of the town hall to modify the use of your accommodation in local intended for tourist rental. It may concern:
- The municipalities with more than 200,000 inhabitants,
- The communes of the small Parisian crown (Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne departments),
- As well as municipalities with more than 50 000 inhabitants with tense areas (a strong imbalance between housing supply and demand).
As mentioned above, this authorization for a change of use does not concern you if your property is your main residence and if you rent it for short periods over a period not exceeding 4 months per year.
To date, the change of use is in force in Paris, Lyon, Nice, Marseille and Strasbourg.
Paris: For more information, see the website of the Paris City Hall or contact the Habitat Department at the following address: email@example.com
Strasbourg: For more information, consult the documents made available by the municipality or contact the Eurométropole de Strasbourg at the following address: firstname.lastname@example.org.
Lyon: For more information, consult the documents made available by the municipality or contact the Métropole de Lyon at the following address: email@example.com.Marseille: For more information, consult the documents made available by the municipality or contact the Town hall at the following address: firstname.lastname@example.org.
Nice: For more information, consult the documents made available by the municipality or contact the Métropole de Nice by calling 00 33 (0) 4 97 13 26 86.
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