Karine Foster A.

Thank you for sharing your experience with us, unless we are surprised about the bad odour or molded shower never signaled. As far as other points are mentionned, like in any flat, necessary refreshment is planned by our housekeeping team on a regurlar basis. It appears that you had made a last minute booking just before the summer season which is usually used for these type of work. The state of the flat requires some refreshment indeed but the curtains were not ripped, just not properly installed, no holes on the walls but some stains on 2-3 spots. Housekeeping team is really disapointed about your comment for no customer service as 1. they have come for a dish washer declared out of order that was in fact perfectly working 2. they have provided two fans to allow you to close the windows by night 3. they have passed by another time for a supposed water leakage on the toilets with a plumber once again for an inexisting problem 4. they met your last minute extra night request with the initial financial conditions. All was done with short delay ( no more than 24 hours delay ). We believe that the flat did not suit you for a personal reason ( quite clear given the fact that you wanted to change of flat from the 1st night ) but you must understand that the discounted price you have taken advantage for this unit is in accordance with the type of decoration you found. We hope to see you again in a higher standard unit that could meet your expectations. Karine

Thank you Paul and Sally for your message. We did enjoy having your family at our place and recommand you as you really took care of the flat. Please kindly note that housekeeping team try to do its best to be fare when check out time arrives. We accept that guests make any repair of damaged item themselves. As long as the flat is left in the same condition as first day, the security deposit is fully refund. I hope you understand that managing check out with 90 flats has to be very meticulous. It can appear very strict to the guest but please undertsand that even one repair multiplied by 90 flats can be a lot to us. We wish you all the best for the future and hope to see you again in Lyon !