What is MorningCroissant?
MorningCroissant is a website where people having a place to rent can get in touch with travellers interested in renting it. MorningCroissant gives potential travellers a great and cheap alternative to hotels, allowing them to safely book amazing places for their dream holidays, city breaks or business trips, while experiencing an exciting and social travel experience. All of this, spending half the money!
On the other hand, MorningCroissant gives hosts the chance to monetize their places by renting spare rooms, vacation homes or their own entire properties when they are away. Anyone can easily do that on MorningCroissant and generate a second source of income while hosting fun and interesting people from all over the world, in total safety.
Do I need to pay to use MorningCroissant?
NO. Posting ads and using the website is totally free.
We only collect a small fee for every booking our users make through the site.
In which countries is MorningCroissant operating?
At the moment we are operating in France and are already planning to launch MorningCroissant in more than 10 countries by the end of the year. You are able to post your ad anywhere in the world though.
What is MorningCroissant doing to check the quality of the ads on the site?
Our team of web moderators checks constantly the quality of the listings posted by our users. All of our efforts are focused to deliver a totally secure and scam-free service.
How can I contact the MorningCroissant Staff?
Have a look at our "Contact" page, you can find all the info you need to get in touch with us. You can reach us at +33 1 84 16 47 85 and at contact@morningcroissant.com.
Why should I travel using MorningCroissant?
MorningCroissant is starting a travel revolution, you should join it! MorningCroissant makes travelling so easy and convenient that you will never want to go back using hotels, ever!
We give you the chance to stay at amazing places, having an authentic travel experience and blending in with the local culture of your trip's destination, all of this at bargain prices and with a totally safe booking process!
How can I travel using MorningCroissant?
From the homepage, make a search for the place you want to visit and start browsing all the listings available. Once you find the perfect place, pick your check-in and check-outdates on the calendar, select how many people are traveling and make a booking request.
You can also message directly the host if you need any additional information not included in the ad. While submitting your booking request, we will collect your credit card or Paypal details.
Your request is forwarded to the host and once he/she accepts it, your trip is all set: we will charge your credit card with the full booking amount and you will be able to arrange your trip's details with the host. If the host doesn't accept your booking, your money will be totally refunded.
We will send your money to the host only the day after you check-in, to make sure that everything is fine with the place. In case of any issue, get in touch with us asap and we will freeze the payment to the host.
Enjoy your stay, and don't forget to post a review once you are back home!
In which countries can I travel?
Anywhere. We just launched the website in France and are already planning to launch in 10 countries by the end if the year, though MorningCroissant lets you find a place everywhere in the world. If you can’t find what you’re looking for on MorningCroissant, call us at +33 1 84 16 47 85 or email us at contact@morningcroissant.com. We’ll do our best to help you.
Based on which criteria should I choose the perfect places to stay?
The description of the ad and the pictures posted by the hosts are very important factors, but don't forget to base your decision also on what other people think about the place you would like to rent. Read all the reviews about the place and about the host, check the ratings and judge by yourself. On MorningCroissant we let people express what they think about other users, take advantage of it!
What kind of properties can I find?
On MorningCroissant you can find any type of property or accommodation. We allow hosts to rent anything they want to, so you will be able to sleep in a beautiful villa on the Mediterranean or in a cozy chalet in the Alps, in a posh chateau near Nantes or in a trendy loft in the center of Geneva.
Will I rent the entire place or only a room?
Hosts may choose to rent their entire apartment or only a room, or even a couch or a hammock in their garden! Check the details of the ad to know exactly what your kind of accommodation will be.
How does the booking process work?
Once you find the perfect place, pick your check-in and check-outdates on the calendar, select how many people are traveling and make a booking request. Your credit card or Paypal details are collected at this point.
Your request is forwarded to the host and once he/she accepts it, your trip is all set: we will charge your credit card with the full booking amount and you will be able to arrange your trip's details with the host.
We will send your money to the host only the day after you check-in, to make sure that everything is fine with the place. In case of any issue, get in touch with us asap and we will freeze the payment to the host.
Can I contact the host before making a booking?
Sure, if you have any question regarding the place, the check-in times or any other topic, just contact the host by sending a message from the page of the ad.
What if the host doesn't get back to me? Should I book anyway?
If you contacted the host and he/she doesn't get back to you in a reasonable time, we suggest you not to go ahead with the booking process.
I made a booking request. Now what?
You need to wait for the host to accept it in the next 24hrs. You will be notified as soon as she/he does it.
The host accepted my booking. Now what?
You are all set! The place is officially booked and your credit card has been charged with the full amount. If we don't hear from you, your money will be sent to the host on the day after your check-in.
What if a host rejects my booking request?
Do not despair! We will refund you right away the full amount you paid, so browse through other ads and make a new booking request!
When will I pay for the booking?
Your credit card will be charged when you make the booking, but we will keep your money on our accounts and we will only send it to the host on the day after your check-in. No risk of getting scammed!
Why should I use your payment system instead of dealing directly with the host?
The main advantage of using MorningCroissant to book your trips is safety. MorningCroissant handles the bookings and the payments between hosts and travelers, so we give both parties the certainty that the money transactions will happen without any risk of fraud or scam.
As a traveler, you will be charged when you make your booking, but we won't send the money to the hosts until the day after you check-in the place you rented. This way you will not be sending money to someone you don't know and you will only pay the hosts when you arrived at the place and you're happy with it. If something goes wrong, you will get all your money back.
What are the MorningCroissant fees I will be paying?
We charge travelers by adding a 12% fee, with a 12€ minimum, on every booking made through MorningCroissant. The longest your stay, the lowest the fee.
What are the cancellation policies?
Please read carefully our guest cancellation policy, click here.
What happens if the host cancels the booking?
We take host's cancellations very seriously. In the unlikely event of a host canceling your booking, we will issue a full refund to you, including our booking fees. The host will be highly penalized on our site and we will do our best to find another accommodation for you.
I'm ready to go. How and when do I check-in?
We suggest you get in touch with the host to ask all the information you might need regarding your trip: what's the best way to get to the place, at what time you can check-in and if there's going to be someone at place waiting for you or you will need to meet someone to get the keys.
What happens if the host doesn't show up?
In the unlikely event of a host not showing up or not responding to your calls on the check-in day, call us immediately. We are holding your money for the booking and we can give you a full refund in case something goes wrong with the host. We'll also do our best to find another accommodation for you.
How do reviews work?
Reviews are a fundamental aspect of MorningCroissant, since we give both travelers and hosts the chance to review each other. After a trip has been completed, we ask both the parties to write a personal review about their own experience.
How can I get/write a review?
The day after you check out of the host's place, we will send him/her an email inviting him/her to post a review about you. You will be notified when this has been done.
At the same time you will receive an email asking you to post a review about your recent stay at the host's place.
How can I become a host on MorningCroissant?
Anyone can be a host on MorningCroissant. The website's purpose is to allow anyone to make money by renting their own available living spaces to potential travellers.
Anyone can easily do that on MorningCroissant and generate a second source of income while hosting interesting people from all over the world, in total safety.
Do I need to pay to be a host on MorningCroissant?
NO. Posting an ad on MorningCroissant is completely FREE. We only collect a small booking fee for every booking you receive.
In which countries can I post my property?
You can list your property anywhere in the world.
Can I rent my place if I don't own it?
If you are renting your place, in many countries it is legal to sublet your place for small periods of time. Exceptions might apply, so we suggest you to always consult your landlord before getting into troubles with him/her.
How can I post a listing?
Click on the "List a place" button at the top of all of our pages and follow the easy steps. Tell us where your place is located, describe its main features, write an appealing ad and post cool pictures. Give us a few minutes to approve your ad and BANG!, your ad will be live on MorningCroissant!
Do I need to post pictures as well?
Yes, ads with nice pictures are 10 times more successful than the ones without it. Watching pictures is the only thing that potential travellers can do to have a sense of the place where they would like to spend their holidays, so this is probably the most important aspect our users look at while browsing the ads.
How can I make my listing more attractive for travelers?
- Post quality pictures: we can't stress this enough, it's really important! As we said in the answer above, ads with nice pictures are 10 times more successful than the ones without it!
- Write a detailed and appealing ad: include information about your property highlighting its main features. Describe thoroughly the location and the neighbourhood where your place is located, it's a key detail for travellers!
- Set a competitive price: MorningCroissant is an alternative to hotels, so be sure that travelers will choose your place if the daily price you are renting it for is sensibly lower than the one of a hotel. Don't be greedy at the beginning, set a low price and get some people to stay at your place. Once you get positive reviews and more bookings request, you can adjust your price and make it more interesting for you!
I posted my listing, why I cannot see it online?
Every ad posted by our users needs to be approved by our moderation team. If you posted your ad and don't see it live yet, it's in the process of being approved. Give it some time please, we are doing our best to approve the ads as fast as possible!
How much should I charge travelers?
MorningCroissant is an alternative to hotels, so be sure that travellers will choose your place if the daily price you are renting it for is sensibly lower than the one of a hotel. Don't forget that you will also be competing with other hosts on MorningCroissant, so try to make your best offer.
Don't be greedy at the beginning, set a low price and get some people to stay at your place. Once you get positive reviews and more bookings request, you can adjust your price and make it more interesting for you!
What's the process I need to follow to rent on MorningCroissant?
Make sure you post a good listing with cool pictures and a thorough description of your place and the area where it is located.
You will start getting booking requests from potential travelers willing to stay at your place. If you feel comfortable with them, accept their booking requests and answer to all the questions they might ask you.
Once you accept, the trip is officially booked. We will collect the travelers' money and we will send it to you the day after they check-in your place. You will need to set-up your payment details by logging into the site and accessing your account information.
How much time do I have to accept or reject a booking request?
You have exactly 24hrs to approve a booking request from a potential traveler.
Based on which criteria should I accept a booking request?
For every booking request you will be able to review the profile of the travelers who want to stay at your place. On this page you can display basic information about them (picture, age, nationality, occupation, description about them, ..) and you will realize right away if you would feel comfortable of having them stay at your place. If you want to know amore about them or if their profile is not completed, you can always send them a message and ask.
What should I provide the guests during their stay at my place?
Do your best to give the travelers staying at your place a great experience: Try to make them feel at home, offer them a drink when they check-in, provide them with all the basic tourist information they might need and ask them if it's all good every now and then. it will pay off!
The happier your guests are, the better reviews you will get and the more bookings requests you will receive.
How and when do I get paid?
You will be paid every time a booking is completed, the day after the travelers staying at your place check in. We will transfer your money and your Paypal account you will provide us with. It might take a few days for you to see the money on your account. On a request basis, we can also consider transferring money directly onto your bank account.
What are the MorningCroissant fees I will be paying?
Hosts are only charged 3% for each booking received through MorningCroissant to cover credit card / Paypal fees.
Why should I use your payment system instead of dealing directly with the guest?
The main advantage of using MorningCroissant is safety. MorningCroissant handles the bookings and the payments between hosts and travelers, so we give both parties the certainty that the money transactions will happen without any risk of fraud or scam.
We collect the money from the travelers as soon as you, as a host, accept their booking requests. We keep their money until the day after their check-in, then we'll send it to you. There is no way you will not get paid!
We also have specific cancellation policies making sure that you will get paid also if the travelers cancel their trip.
What happens if the guest cancels the booking?
Please read carefully our guest cancellation policy, click here.
What if I have to cancel the booking?
We take host cancellations very seriously, because they pose a huge problem to guests' travel plans and they hurt the reliability of our website. When a host cancels, their ranking in search results is negatively affected. However, we understand that situations come up, so in the event that you need to cancel, there is a best practice in place that a host should follow:
- Contact the guest to notify them of the cancellation. (And then contact MorningCroissant at contact@morningcroissant.com).
- Search for and message other hosts in the area to see if they can accommodate your guest.
- If you find a new host, notify us and we'll transfer the reservation. If not, we'll refund the guest.
To officially cancel the reservation, you must send us an email at contact@morningcroissant.com.
How do reviews work?
Reviews are a fundamental aspect of MorningCroissant, since we give both travelers and hosts the chance to review each other. After a trip has been completed, we ask both the parties to write a personal review about their own experience.
How can I get/write a review?
The day after the travelers check out of your place, we will send them an email inviting them to post a review about you. You will be notified when this has been done. At the same time you will receive an email asking you to post a review about the traveler
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