GENERAL TERMS AND CONDITIONS OF SALE
SCOPE OF APPLICATION OF
GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions apply
all sales of holidays made on the www.vacancesseasonova
the www.vacancesseasonova.
com website. They form an integral part of any contract
between the campsite and its customers.
All customers acknowledge that they have read and understood
these general terms and conditions prior to
booking a holiday
stay, for themselves and any person taking part in the
in the holiday.
In accordance with the law in force, these general
terms and conditions are made available to
any customer for
prior to the conclusion of any contract
contract for the sale of holidays (the GTC are
available to download
on the website and available on request
and are sent to you when you confirm your holiday
holiday or group
quotation). They can also be obtained by
written request to the head office of
the GROUPE SEASONOVA
SEASONOVA located Route de Cabourg - 14810
Merville Franceville Plage.
1. Reservation
reservation
Rentals :
Rental stays are for a minimum of
2 nights in low season (excluding special weekends,
July and August and special offers) and a minimum of
7 days in July and August.
Arrivals are between 4pm and 7pm, departures before
departures before 10am. Arrangements may be made
in low season, subject to availability,
after discussion with the campsite reception upon
your arrival.
Arrivals in low season are not subject to a specific day of arrival.
to a specific day of arrival. In July and August
Saturdays, Sundays, Wednesdays or Fridays,
Wednesdays or Fridays (depending on the campsite, please
reservation service or the campsite).
the campsite)
Campsite pitches:
For pitches, arrival and departure days are free.
and departures are free. No minimum stay
(except during certain periods, depending on the
depending on the campsite, please contact the
reservation department or on the website). Arrivals are
from 2 p.m. and departures before 12 a.m. (except for luxury
luxury pitches, before 11am).
How do I book?
Make your reservation online, by telephone
or by e-mail.
All bookings become effective on receipt of
of the deposit (see part 3 "payment conditions")
payment"), a paper or digital reservation contract and once
validated by the campsite.
2. Rates
The prices shown on the website are the basic prices
which do not include any additional options
options, tourist tax or Eco
participation.
As Seasonova applies dynamic pricing, prices are
rates are subject to change during the season
season, both upwards and downwards.
A promotion cannot be applied to a reservation
already paid and validated.
Seasonova offers a Flex rate for any stay booked
a Flex rate and a Non Flex rate.
For all arrivals on a campsite without a reservation
the Flex rate will be applied.
Flex rate :
Payment: 30% deposit to be paid at the time of booking.
reservation. Balance to be paid
30 days before the start of your stay. For any
booking made less than 30 days before the arrival date
arrival date, the full amount of the reservation will be
required.
Cancellation / amendment :
Up to and including 8 days before the start of your stay:
Cancellation and modification possible without justification.
30% of the booking will be refunded in the form of
in the form of a credit note (valid at all Seasonova
Seasonova campsites for stays up to 30 June of the following
the following season). If the customer has already paid the balance
at the time of cancellation, it will be refunded in full
in full within a maximum of 3 months.
From 7 days (inclusive) before the start of the holiday:
cancellation or modification of stay possible with
See conditions on the website.
Refund of the total amount of the booking
in the form of a credit note valid for a stay until
30 June of the following season at all Seasonova
Seasonova campsites. Interruption of stay
possible with proof, refund in the form of a credit note
in the form of a credit note, in proportion to the number of nights spent.
Non Flex rate :
Payment: 100% on booking
For all ACSI rate bookings (at Seasonova campsites that accept them), the
Seasonova campsites that accept them), the conditions
Non Flex rate conditions apply.
Booking via our partners :
For all bookings on a partner site, the conditions
conditions indicated on the partner site
apply. If the conditions are not
indicated, the conditions of the Flex fare
fare apply.
3. Terms and conditions of payment
Full payment for the stay must be made
in cash, credit card, bank transfer
(depending on the campsite) or ANCV cheque at the latest
30 days before arrival. The campsite reserves the
the right to cancel your booking if the balance is not paid
the balance by the due date and retain
your 30% deposit.
On receipt of any payment, deposit or balance,
even without a signed contract, the campsite will consider
the general terms and conditions of sale, read and accepted
by the customer.
Payment in 4X by credit card with
our partner FLOA.
Our financial partner FLOA offers payment
payment solutions for your purchases of goods
and/or services, in 4 instalments by bank card.
by bank card. These payment solutions are reserved for
private individuals (over 18 years of age)
residing in France and holding a valid
Visa or MasterCard with a validity date
corresponding to the duration of the refund.
FLOA, RCS Bordeaux 434 130 423, with its registered office at
registered office is located Immeuble G7 - 71 Rue Lucien Faure
Bordeaux (33300), subject to supervision by the
Autorité de Contrôle Prudentiel et de Résolution
(ACPR) 4 Place de Budapest, CS 92459, 75436
PARIS CEDEX 09 and registered with ORIAS under number
number 07 028 160 (www.orias.fr). FLOA
reserves the right to accept or refuse your
request for financing; you have a legal cooling-off period
You have a legal 14-day cooling-off period. To find out more
click here or visit the FLOA website.
FLOA WEBSITE. We draw your attention to the fact that if
you ask to pay for your order of goods
and/or service using these payment solutions
payment solutions, your personal data will be
transmitted to FLOA for the purposes of examining your
request for financing, to manage your credit
credit agreement and, where applicable, for
collection. For more information, click here
or visit the FLOA website.
Payment in 4X by FLOA is only available on the
available on the FLEX tariff.
4. Booking confirmation
Your booking will be confirmed upon receipt of
your signed contract (or validated on the internet) and
the deposit received by digital or postal mail.
If we are unable to meet your request due to lack of
due to lack of availability, we will return
return your deposit as soon as possible.
Reservations are only binding on Seasonova
accepted, which Seasonova is free to do or not.
Seasonova is free to do or refuse,
depending on availabilitý, and in general, on any circumstances
circumstances likely to affect the execution of the reservation
to the execution of the reservation made. Seasonova
offers family-oriented holidays, in the traditional sense.
in the traditional sense, and the accommodation
designed for this purpose. Seasonova reserves the right to
refuse any booking that is contrary to this principle
contrary to this principle, or which seeks to circumvent it.
NO WITHDRAWAL PERIOD
In accordance with article L.221-28 of the French Consumer Code
Seasonova informs its clients that
the sale of accommodation services
provided on a specific date, or according to a
periodicity, is not subject to the provisions
provisions relating to the 14-day withdrawal period.
day withdrawal period.
GROUP BOOKINGS
- Any reservation of more than 4 accommodations by
the same individual or by different individuals
but who know each other and are travelling together
travelling together for the same reasons
on the same dates at the same Seasonova campsite
Seasonova campsite is considered to be a group.
- The accommodation offered on the Seasonova
website are intended exclusively for
to individual customers.
- For all group reservation requests
you must contact the Seasonova campsite
by telephone, email or via our "Contact Us" section.
our "Contact Us" section. The campsite
Seasonova campsite reserves the right to examine the
reservation request before accepting or refusing
or refusal.
5. Rented accommodation
Pets are not allowed in the accommodation,
unless specified in the description of the rental
description. In the event of non-compliance with
rules, the management reserves the right
to interrupt the stay without refund.
Rentals are made on a strictly personal basis and
and may not be transferred or sub-let without the
consent of the campsite management.
Minors who are not accompanied by their parents or
a legal guardian may not be admitted.
It is forbidden to connect an electric vehicle to
all our types of accommodation (Cottage or
Pitch)
Seasonova campsites reserve the right to
refuse access to the campsite to groups or families
arriving with a number of participants
than the capacity of the accommodation rented.
On your arrival
For rental stays, you will be welcomed from
from 4pm. We opt for comfort and zenattitude on the day of your arrival.
on the day of your arrival, which is why
a "cleanliness and comfort" deposit of 100€ will be
10 days before your arrival by
by e-mail. This must be paid online via our partner
platform of our partner Swikly. In the absence
the keys will not be given to you.
Possibility of requesting the cleaning option
or arrival for 70€ (excluding cleaning of cutlery
cutlery, kitchen utensils and dustbin). This
can be booked up to 36 hours before your
your departure.
An inventory form will be given to you on arrival.
on arrival. Please report any discrepancies on the same day.
No complaints made after this time will be
can be taken into account.
We offer various services for which you can
at reception.
On the day of departure
An inventory of fixtures will be carried out on the day
of your departure. An appointment must be made
the day before your departure. As a reminder, departures must take place between
between 8 a.m. and 10 a.m. Any costs incurred in restoring
missing or damaged equipment will be invoiced.
(the campsite reserves the right to keep all or part of the
or part of the security deposit). If
the accommodation is not left in a perfectly clean
clean, you will be charged a €100 cleaning fee.
charged.
The deposit will be returned to you on your departure after
inventory of fixtures and fittings, subject to the equipment being returned in good condition.
in good condition.
For any late departure, you may be charged
an additional day at the current nightly rate.
price per night.
It is the camper's responsibility to ensure that: the camper
is responsible for looking after their personal belongings
(bicycles, etc.). The campsite declines all
responsibility in the event of an incident
the camper's civil liability. All customers
must comply with the provisions of the
rules. Each tenant is responsible for
any disturbance or nuisance caused by
persons staying with them or visiting them.
visitors.
6. late arrival
All rentals / pitches must be occupied
before 8 p.m. on the day of arrival stated on
your contract. In the absence of a message justifying
the rental / pitch becomes available
available 24 hours after the date initially scheduled,
after you have been notified in writing. Any late arrival
must be notified by e-mail or text message to the campsite number
so that the campsite can make the necessary
to make the necessary arrangements.
7. Booking changes
The possibility of modifying a stay depends on the
rate chosen by the customer. The Non Flex tariff does not
any changes to their stay.
With the Flex rate, changes can be made
free of charge up to 8 days before arrival,
subject to availability.
Customers may request changes to their
the same campsite (dates, type of accommodation
type of accommodation) upon written request to the
to the campsite (by post or e-mail) before the deadline for
modification, subject to availability and
possibilities. No postponements will be accepted for the
the following season. If no change is made, the customer
must complete their stay under the same conditions
initial booking conditions or cancel it in accordance with the
cancellation conditions.
- Any request to increase the length of your stay
your stay will be subject to availability and
rates in force at the time of the request.
at the time of the request.
- Any request to reduce the duration of your stay
stay is considered as a partial cancellation
and will be subject to the cancellation and interruption
and interruption of stay.
8. Cancellation, interruption of
and unused services
1. Unused services
If your stay is interrupted or shortened for one of the following reasons
of the following reasons:
- Closure of borders by administrative
administrative decision
- Administrative closure of the campsite
- Restriction of travel to a number of
by administrative decision not to allow
to come to the campsite
A voucher for the amount of the unused nights
nights not used, valid for two years, will be
issued by the campsite. If the customer refuses this voucher
this voucher, it will be reimbursed on request.
on request.
2. Cancellation by camping Seasonova
In the event of cancellation by camping Seasonova,
except in cases of force majeure, the sums paid for the reservation
for the reservation will be reimbursed in full.
However, this cancellation cannot give rise
give rise to the payment of damages.
3. Cancellation by the camper
Any request for cancellation must be
be communicated by post to the postal address
Seasonova campsite or by e-mail. The
by telephone will not be accepted.
be taken into account. Any cancellation
will result in the cancellation of the booking and the campsite
reserves the right to offer the accommodation
the accommodation again.
a. In the event of cancellation by a camper who has
opted for the Non Flex tariff :
The sums paid will be retained by the
campsite.
b. In the event of cancellation by a camper who has opted for the
opted for the Flex tariff :
Cancellation up to and including 8 days before the start of the
start date of stay :
A voucher valid for a stay until 30
of the following season, at all Seasonova campsites.
Seasonova campsites, for the amount of the deposit (30% of the
reservation) will be issued by the
campsite. Any other sum paid by the customer
will be reimbursed within a maximum of 3
months.
Cancellation from 7 days (inclusive) before the
the start of the holiday :
The customer will be asked to provide proof of cancellation.
see the list of proofs accepted on our website.
our website. The receipt must be sent to the
the campsite by post or email within 7 days
following the cancellation request. A voucher,
valid for a stay until 30 June of the following season
Seasonova campsites, for the total amount of the
the total amount of the reservation will be issued by the
campsite.
Interruption of stay possible with justification,
refund, in the form of a credit note, in proportion to the nights
nights spent.
In the event of cancellation of the stay, the amount paid in
holiday vouchers cannot be reimbursed in accordance with
reimbursed in accordance with article L.112-14 I.
of the French Monetary and Financial Code.
If your booking already includes a voucher
from a previous booking, this cannot be converted
be converted back into a voucher or reimbursed.
9. Mediator
In the event of a dispute, any customer of the campsite may contact the
the campsite's "customer" department, any campsite customer may
may refer the matter to a consumer ombudsman
within a maximum period of one year from the date of the
the date of the written complaint, by registered letter
by registered letter to the operator. The contact details of the
mediator who may be contacted by the customer are
the following:
SAS Médiation Solution
222 chemin de la bergerie 01800 Saint Jean de
Niost
website: https://www.sasmediationsolution-conso.fr,
email : contact@sasmediationsolution-conso.fr
10. PETS
Pets are accepted at the following campsites
Seasonova campsites (except dogs
1st and 2nd category dogs and in certain
rentals - see paragraph 5) for a fee payable
fee payable at the time
at the time of booking. Where dogs are allowed, they must
must be kept on a lead at all times. They are
prohibited in the vicinity of swimming pools
toilets, in food shops and in buildings.
buildings. Vaccination certificates for
dogs and cats must be up to date.
