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How do I get my password back if I have forgotten it ?

It’s very simple. Just click on “Sign in” at the top right of the page and then on “Forgot password ?”. Enter your email address. You will receive an email with a random password which you can then pe...

What's a provisional booking ?

On partners' accommodations, under certain conditions, you have the possibility of making a free provisional booking by clicking on "Do you want to make a provisional booking?" under the "Book It...

How do I pay the deposit if I don’t have a checkbook ?

Some hosts require the deposit to be made by check when you arrive. If you don’t have a checkbook, you can ask the host if he will accept a cash deposit. Please do ask about this before you arrive bec...

How do I contact the host ?

Before booking and consequently prior to paying for your reservation, you can contact the host and ask about the availability of the accommodation he is offering. To do that just click on the blue “Co...

When will I get the host’s phone number so that I can call ?

To protect the privacy of its users, MorningCroissant only provides contact information when a booking request has been accepted. Therefore, you will only get your host’s phone number and email addres...

I don’t have a credit card, so how can I make a booking ?

Bookings on MorningCroissant can only be done through our site using a credit or debit card. If you don’t have a card, you can use a family member’s or you can also pay with a prepaid card that you ca...

Can I make a booking for someone else ?

It’s altogether possible for you to book an accommodation for someone else. When you click on the “Book It!” button you will be asked to enter the guest’s address and contact information and this can ...

What happens to my payment if the host declines my booking ?

If the host declines your booking request you will not be debited even though you gave your card number when you made the reservation. Indeed, when you make a payment through MorningCroissant, th...

I was not able to pay for my booking online, why is that? What do I do now ?

If you have not been able to pay for your reservation online, there may be several reasons :Maybe you did not get the payment confirmation code that was sent to your cell phone. This is a security mea...

Can I visit the accommodation before booking ?

It is not possible to visit the accommodation before booking. This would be in violation of MorningCroissant’s terms of service. To guarantee trust and safety for the host and the guest, it is crucial...