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>General
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>Accommodation
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>Booking
- Benefits for a tenant to go through MorningCroissant
- Renting a property
- How to contact the owner
- Difference between the buttons “Rent this property”, “Check availability” and “Contact the owner”
- The owner doesn't answer my request
- Acceptation of rental request by owners
- Acceptance of a rental request: process and confirmation
- The owner refuses my rental request
- When to get the owner's phone number
- MorningCroissant fees
- Carry out a rental for another person
- I am asked to pay the rent outside MorningCroissant
- Rental types : medium-term rental vs long-term rental
- Documents to provide for your rental application in the context of a medium-term lease
- Documents to provide for your rental application in the context of a long-term lease
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>Payment
- Paying the rent on a monthly basis
- How to pay for a rental
- Payment & billing
- Secured payment on MorningCroissant
- Renting accommodation without a credit card
- Payment of the security deposit
- How to use a voucher
- Retrieving all my invoices
- The owner refuses my rental request after payment
- Payment authorization
- Failure to pay online for a rental
- Countries accepted for the origin of payments
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>After a booking
- What to do after a rental request?
- Changing my rental dates
- How to extend a rental
- Joining the owner as the date of entry into the premises approaches
- Handover of keys
- Is it possible to show up after the time indicated on the ad?
- What if the owner does not show up for the appointment?
- Procedure in the event of a problem with the accommodation when entering the premises
- What to do in case of accidental damage during my rental?
- Giving a review after the rental
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>Advance notice
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>Insurances
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>Accommodation
- How to make a video of my accommodation
- How to add a virtual tour or video of my property to my listing
- Enter a period of unavailability
- Choose the duration of your rental
- How to list a property online
- How to make an accommodation listing more attractive
- The address of my accommodation is not recognized at the time the listing is being created
- Difference between "all the time" "occasionally" available accommodation
- Minimum and recommended number of photos for an accommodation listing
- How to edit my listing
- Delay between the creation of an ad and its publication on MorningCroissant
- How to improve the ranking and visibility of your listing on MorningCroissant
- My accommodation is no longer visible on the site
- How to put my accommodation listing offline
- How to delete my ad from MorningCroissant
- How to update my accommodation calendar
- How to synchronize my MorningCroissant calendar with another calendar on a different website
- How to set the right rent level
- Requesting a security deposit
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>Booking
- Difference between an availability request and a rental request
- Respond to a tenant's availability request
- Rental request received from a potential tenant
- Time to respond to a rental request
- Declining a rental request
- How to send a message to the tenant
- A potential tenant wants to see my apartment before renting it
- Communication of my contact details to the tenant
- Differences between medium and long term rentals in France
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>Payment
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>After a booking
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>Advance notice
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>Become owner
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>Regulations
- Règlementation applicable à la location meublée en général en France
- Rent setting: renewal, capping and revision
- Long-term furnished rental lease (ALUR law) - 1 year tacitly renewable
- List of required equipment for furnished rental
- Mandatory real estate diagnoses for rentals
- Appendices to the rental contract to be provided to the tenant
- Prior authorization for rental - "Permit to rent"
- Regulations for short-term rentals in France
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>Trust & Safety
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>Insurances
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>Taxation
Tips for renting your property safely
Here are some tips to help support you along the way.
Remember: in an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Interactions prior to accepting a reservation
- Always pay and communicate on MorningCroissant.
- Use MorningCroissant’s messaging system to get to know your tenants and share expectations about your accommodation and tenants' profile.
- Read profiles and reviews of your potential tenants
- Trust your intuition: If you don’t feel right about a reservation, don’t accept it!
- Writing a detailed description and completing your flat rules helps tenants know what to expect. Include anything you’d like people to know before they book—for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your Wi-Fi password,...
- Adding a security deposit to your listing can also help protect you in the event of an accident, like broken mirror or spilled wine on a rug.
- Verify the tenants' ID
- Make sure you collect the security deposit if not already done
- Print-out the hosting contract provided online by MorningCroissant and get it signed by your tenants
- Establish a detailed inventory document
- Help make the emergence information clear and easy for your tenants. We recommend that you fill out a safety card including important information, like emergency phone numbers, locations of fire extinguishers and fire alarms, and emergency exit routes.
Insurances
You can check our dedicated page about the different types of insurance: Household Insurance, Unpaid Rent Coverage and Non-occupant Homeowner (NHO) Insurance.
An Unpaid Rent Guarantee is offered to you for any rental made on MorningCroissant.
Reminder on the tenant's household insurance:
1) the accommodation is not the tenant's primary residence
In the event that the property rented on MorningCroissant is not the tenant's primary residence (medium-term rental), we systematically offer tenants an Axa multi-risk household insurance policy that covers them in the event of major damage (water damage, fire, frost, etc.) up to €1,500,000, against third-party claims up to €450,000 and for material damage up to €2500 (with an excess of €75). To know more about it
2) the accommodation is the tenant's primary residence
In the case where the property rented on MorningCroissant is the tenant's main residence (long-term rental), the tenant must take out household insurance on his or her own. This insurance is mandatory and you must ask the tenant for his insurance certificate before entering the premises.
An Unpaid Rent Guarantee is offered to you for any rental made on MorningCroissant.
Reminder on the tenant's household insurance:
1) the accommodation is not the tenant's primary residence
In the event that the property rented on MorningCroissant is not the tenant's primary residence (medium-term rental), we systematically offer tenants an Axa multi-risk household insurance policy that covers them in the event of major damage (water damage, fire, frost, etc.) up to €1,500,000, against third-party claims up to €450,000 and for material damage up to €2500 (with an excess of €75). To know more about it
2) the accommodation is the tenant's primary residence
In the case where the property rented on MorningCroissant is the tenant's main residence (long-term rental), the tenant must take out household insurance on his or her own. This insurance is mandatory and you must ask the tenant for his insurance certificate before entering the premises.
Renting out your place also implies a certain number of responsibilities and duties towards your tenants.
On that topic, you can check the following FAQ: Make my property safe for tenants
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